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Inspection report

Date of Inspection: 12 August 2011
Date of Publication: 22 September 2011
Inspection Report published 22 September 2011 PDF | 47.94 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We reviewed all the information we hold about this provider and carried out a visit on 12/08/2011.

Our judgement

People had a say in how they received care. People could be confident that staff knew how to meet their individual needs.

Overall, we found that Fouracres Care Service was meeting this essential standard.

User experience

People were treated well by staff. We saw that staff understood their needs. They were treated respectfully and spoken to in an appropriate manner. People said that they received the care and support they needed. They had been involved in the care planning process and had taken part in reviews. Changes to their needs were discussed with them.

Other evidence

We looked at a number of care plans. These provided information about people’s needs regarding their learning disabilities. Care plans gave clear guidance for staff about how they should meet people's learning disability needs. Staff understood people's needs. A pictorial format has been used so that people could be involved and their choices reflected in their care plans. Care plans showed the individuals' likes and dislikes. There were risk assessments in place to ensure that people’s safety and well-being was maintained when receiving care.

Clear guidance was available in people’s care plans regarding their need for one-to-one support. Daily notes showed that people were taking part in activities. Where they had particular behavioural needs these had been monitored regularly. Where necessary the appropriate professionals had been consulted for advice regarding people’s behaviour.