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Archived: Bluebird Care (Enfield) Good

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Inspection report

Date of Inspection: 24 January 2013
Date of Publication: 26 February 2013
Inspection Report published 26 February 2013 PDF

Overview

Inspection carried out on 24 January 2013

During a routine inspection

People using the service were given appropriate information and support regarding their care or treatment. This included contact names and numbers and how to make a complaint. People were involved with decision-making and a person we spoke with said they were happy because �carers do what I want.�

Care and support was planned and delivered in a way that was intended to ensure people�s safety and welfare. A person using the service told us their carer was �like a sister to me.� Systems in place enabled people�s needs to be met and regularly reviewed.

People who use the service were protected from the risk of abuse. A member of staff we spoke with knew to report any concerns to their manager and staff had received safeguarding training. People were cared for by staff who were supported to deliver care and support safely and to an appropriate standard. Carers were described as �very confident and polite.�

People using the service, their representatives and staff were asked for their views about their care and support and they were acted upon. Random spot checks were undertaken regularly in people�s homes and any issues identified were managed. Only two complaints had been made in 2012 and we saw several compliments on file.