The Care Quality Commission
  • Care Home
  • Care home

Archived: The Mount Care Home

226 Brettell Lane, Amblecote, Stourbridge, West Midlands, DY8 4BQ (01384) 265955

Provided and run by:
Merron Care Ltd

All Inspections

18 April 2013

During a routine inspection

There were 16 people living there on the day of our inspection, and we spoke with six. We also spoke with the nominated individual, acting care manger, a senior staff member, two care staff, the cook and three visitors.

One person living there told us, "I'm very happy here, the staff are very nice'.

We saw people were asked for their consent about the care they received. People were consulted about their care choices and care plans showed the personal detail of how they preferred their care to be delivered. Risks to people's health were identified and planned for.

We saw people were supported to eat and drink enough, and arrangements were in place to identify risks of weight loss.

Systems were in place so that people had their medicine when they needed it.

Staff had the support they needed to carry out their care tasks to an appropriate standard. One person told us, 'The staff are wonderful'. A visiting relative said, 'The staff understand people's needs and are responsive, I'm very pleased'.

People had been supported to raise complaints and the provider had acted upon these.

9 January 2013

During an inspection looking at part of the service

We carried out this inspection to check whether improvements had been made in the way people are protected from the risk of harm or abuse. There were 18 people living at the home on the day of the inspection. We spoke with three people, one care staff, the newly appointed home manager, and the nominated individual.

We found that improvements had been made to protect people from the risk of harm or abuse. Staff were aware of their responsibilities and action had been taken to ensure that staff were confident with the procedure they should follow.

Staff training records showed that staff had training they needed. We found that improvements had been made in the recording of incidents and people had care plans in place which ensured staff understood how to support them with their behaviour.

One staff member said, "I've had training to improve my skills and knowledge around protecting people'.

17 April 2012

During a routine inspection

There were 18 people living at the home on the day of our visit. No one knew we would be visiting. We spoke to four care worker and looked at the care files of four people. We spoke to five people who lived at the home.

Many of the people who live at the home have dementia care needs. Because people with dementia are not always able to tell us about their experiences we spent time in the lounge area and conservatory and we observed the care that people received.

We saw good interactions between staff and the people who live at the home and we saw that people were offered choices. We saw that staff spoke to people in a polite way. Staff supported people to move safely from the lounge to their bedroom or to the toilet.

We saw that some incidents had happened between people who live in the home. Although information was recorded and people received the care they needed. Incidents were not reported onto the Dudley Safeguarding Team who have a duty to ensure vulnerable people are safe.

Staff knew people's care needs and there was enough staff on duty to meet people's needs. Some training updates for staff were needed and these were being arranged so staff continue to have the skills and knowledge to care for people.