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Archived: Care Connections Ltd

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Inspection report

Date of Inspection: 12 November 2013
Date of Publication: 5 December 2013
Inspection Report published 05 December 2013 PDF | 78.88 KB

Overview

Inspection carried out on 12 November 2013

During a routine inspection

During our inspection we visited four people in their own homes and spoke with one relative on the telephone. People we spoke with told us they were happy with the service they received and they were supported to participate in daily activities of their choosing. People told us they had a regular team of staff working with them and they knew when staff would be coming.

Care plans were personalised to the individual and gave detailed step-by-step guidance for staff to follow to meet people’s care needs. Staff we spoke with showed that they had a clear understanding of involving people in day-to-day decisions about their care. A relative we spoke with told us, “the owner and the staff are very good”.

During our visit we met three members of staff and spoke with two on the telephone. They told us, “I enjoy my job”, “a pleasure to come to work each day” and “the owner asks for our views and really does listen to them”.

Appropriate arrangements were in place to support people to take their medication. Appropriate checks were undertaken before staff began work. There were effective recruitment and selection processes in place. The provider sought the views of people who used the service and used these comments to improve and develop the service.

At the time of our visit the service did not have a registered manager. The owner advised us that a new manager would be recruited at the start of 2014.