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Spencer Private Hospital Good

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Inspection report

Date of Inspection: 5 February 2014
Date of Publication: 22 February 2014
Inspection Report published 22 February 2014 PDF

Overview

Inspection carried out on 5 February 2014

During a routine inspection

We spoke to three patients and two relatives of patients during our inspection of the service. All of the people we spoke to were positive about their experiences of care at the hospital. One person told us �I am a very satisfied customer�.

The provider had effective mechanisms in place to gather feedback from users of the service and to monitor the quality of care provided, and acted upon the information received. The provider published an annual quality report that demonstrated high standards of quality of care and positive customer feedback.

Patients experienced safe and effective care when treated at the hospital. The provider had put effective measures in place to minimise the risk of harm to patients, visitors and staff.

There were enough staff to care for the needs of the patients at the hospital. One person told us �they have time to stop and give you the help you need�.