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Archived: Downs Cottage Care Home (with Nursing) Requires improvement

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Inspection report

Date of Inspection: 16, 17 October 2012
Date of Publication: 9 November 2012
Inspection Report published 9 November 2012 PDF | 88.49 KB


Inspection carried out on 16, 17 October 2012

During a routine inspection

We made an unannounced visit to Downs Cottage Nursing Home. We looked at the care and welfare of people who used the service.

During our visit we spoke with three people who use the service; three relatives; one visiting social worker; six members of staff, and the deputy manager. We also met the provider.

Due to the communication needs of the people using the service we used an observational tool to assess the care and outcomes being provided to people who we were unable to fully communicate with.

We spent time observing people and how staff interacted and supported them. People told us that �staff were nice� and that they were "happy here." They also told us the food was "nice."

Relatives told us that they were able to visit as often as they liked. One relative told us �staff are very helpful and pleasant.� Another said that �I get answers when I ask questions about care.� A relative also said that �perhaps there could be a little more activity for people.� Someone else said �I don�t think they could do anything better.�

Relatives told us that they could tell staff or the deputy manager if they had any concerns. They also told us that the staff would discuss with them any change in a persons needs or health. A visiting social worker commented to us that a particular person �appears to be getting better since they came here.�