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Inspection report

Date of Inspection: 25 November 2013
Date of Publication: 11 December 2013
Inspection Report published 11 December 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 25 November 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

Staff received mandatory training as part of their induction and were able to obtain further relevant training and qualifications upon request. The manager had a formal supervision process in place, so that there was extra focus on staff's training and development needs.

Staff spoken with told us they got all the training they needed to carry out their work properly. One member of staff said "we get a lot of training here and the training is very useful and puts things into perspective. I can go to my manager to request any additional training or qualifications. The manager makes sure we get the training we want as long as it meets the needs of the residents here". Another member of staff confirmed they had been asked about their training needs in recent supervision, and following this had been booked onto a Hazard Analysis and Critical Control Point (HACCP) food safety course.

New staff joining the service went through the provider's new induction process, which included the completion of a level one induction through the local college and shadowing experienced staff for the first three months. One member of staff said "as part of my induction I read all the policies and procedures and care plans. I also completed the Skills for Care workbook and was observed by a more experienced member of staff completing tasks and shadowed her throughout my probation". During the inspection we saw evidence of completed induction paperwork within the three staff files that we looked out. People at the service were supported by staff who were in turn properly trained to carry out that support effectively.

The provider had in place arrangements and systems for staff support and supervision. The manager told us the plan was for all staff to receive supervision every two months. We looked at six staff files that showed evidence of regular supervision taking place which showed discussion around medication, strengths and weaknesses, people using the service and feedback following observations. The two members of staff we spoke with told us they received regular, one to one support and supervision.

The staff we spoke with confirmed that there was an open and supportive atmosphere at the service. They told us "the manager is very supportive and are very flexible. The team is great here and they are all really supportive". People using the service benefited by receiving care and support from staff who were in turn supported to carry out their work effectively.