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Inspection report

Date of Inspection: 25 November 2013
Date of Publication: 11 December 2013
Inspection Report published 11 December 2013 PDF


Inspection carried out on 25 November 2013

During a routine inspection

During our visit we saw that people were being treated with dignity and respect and people's independence was encouraged. People were spoken to in a respectful way. People we spoke with told us that the staff were easy to talk to, approachable and helpful, and that their privacy was respected whilst they were supported to maintain their independence. One person told us "I chose what I wanted in my room. I am really happy here - the staff are nice and friendly".

One member of staff told us "I love my job, I love the work here - it is rewarding to see that you make a difference. To see people developing and growing in front of you. I love it. The residents here are fantastic".

People chose how to occupy themselves in the service. We observed that people were spending time in the communal areas watching television and interacting with each other in the dining room. We observed staff spending the majority of their time with people who used the service, playing games, preparing meals and assisting them to complete cleaning tasks. They frequently checked on them to ensure they were alright when spending time on their own.

We saw staff supporting people to make their own choices about what they had for lunch and what activities they took part in. Staff knew exactly how each person communicated which meant people's wishes were understood and respected.