The Care Quality Commission

Archived: Prudential Care Home Limited (No300)

300 Philip Lane, London, N15 4AB (020) 8292 3050

Provided and run by:
Prudential Care Home Limited

Important: The provider of this service changed. See new profile

All Inspections

22 September 2011

During a routine inspection

We talked to four people living in the home and spent time observing the support and lifestyle they experienced. People were generally very positive about the home, and advised that they were provided with the care that they need, and had settled well within the home. They were given choices and have formed good and supportive relationships with staff and management. A variety of activities were available, however not all people chose to engage in them.

People confirmed that they saw healthcare professionals when needed, and they received their medication at the prescribed times. They were happy with the food served in the home, and positive about the home environment.

People were clear about who they could speak to if they had a complaint or felt at risk of harm. There were appropriate quality control procedures are in place for the home. A relative, had noted in a feedback questionnaire 'I would recommend this place, I am happy with the way my [relative] has been looked after.'

Staff at the home are generally provided with supervision and relevant training to help them provide a good standard of care. However this may be compromised by recent gaps in staff meetings, supervision, appraisals, and mental health training. The home's record keeping is generally appropriate, however there is room for improvement in a small number of areas to ensure that people are protected against the risk of unsafe or inappropriate care.