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Inspection report

Date of Inspection: 19 October 2012
Date of Publication: 11 December 2012
Inspection Report - DN published 11 December 2012 PDF | 52.36 KB

Overview

Inspection carried out on 19 October 2012

During a themed inspection looking at Dignity and Nutrition

We carried out a visit to Trewartha on 19 October 2012. People and their relatives told us what it was like to live at this home and described how they were treated by staff and their involvement in making choices about their care. They also told us about the quality and choice of food and drink available. This was because this inspection was part of a themed inspection programme to assess whether older people living in care homes are treated with dignity and respect and whether their nutritional needs are met.

The inspection team was led by a CQC inspector joined by an Expert by Experience (people who have experience of using services and who can provide that perspective).

We spoke with three relatives of people who used the service, and they said they were very happy with the care and support their family members received at Trewartha. We saw people who used the service interacting with the staff, and from the verbal and non-verbal communications seen we understood staff to be attentive, helpful and polite. The atmosphere in the home was warm and welcoming.

Care plans and associated documentation were in place. They included detailed information that directed and guided staff of the actions they needed to take in order to meet people’s assessed care needs. People's records were personalised, and showed choices were made by people in respect of their daily lives.

There was a flexible approach to mealtimes with the main meal being in the evening. We also saw people eating hot and cold food at various times of the day when they felt hungry

There were enough skilled and experienced staff to meet people's needs. We saw staff spending time with people providing care and support but also enjoying social activities with them and their relatives.

We saw people who used the service interacting with staff and they looked comfortable with the staff group. Two relatives told us that they felt their family members were safe at Trewartha and they would know who to speak to if they had any concerns.

We saw that accurate and appropriate records were maintained and stored securely to protect peoples personal information.