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The provider of this service has requested a review of one or more of the ratings.
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Inspection report

Date of Inspection: 10 May 2011
Date of Publication: 9 June 2011
Inspection Report published 9 June 2011 PDF | 139.03 KB

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There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 10/05/2011, checked the provider's records, observed how people were being cared for, talked to staff and talked to people who use services.

Our judgement

Staffing levels are to be appropriate for the current dependency of people using the service.

User experience

People did say they felt they were well looked after. One person said “The staff are lovely”.

Other evidence

Staffing levels are adjusted considering the occupancy and the dependency of the people in the home at any one time. The duty rota is available in the home which shows planned staffing levels. The registered manager told us that night staffing levels have been increased to one (1) nurse and two (2) carers on duty.

At the time of the inspection there were eight (8) care workers and two (2) nurses on duty, with 37 people living at Trewartha. There were also additional kitchen, laundry, and cleaning staff on duty.

We saw staff attending to the needs of people living in the home to a good standard, appearing attentive and caring. People were complimentary of the care they received and of the staff.

The training record shows that:

• Twenty one (21) care staff have achieved NVQ in care at Level Two (2) or above.

• Nearly all staff have completed dementia training stage 1. Care staff are expected to complete dementia training stage 2, and senior staff complete dementia training stage 3.

• All staff are in receipt of statutory training.