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The provider of this service has requested a review of one or more of the ratings.
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Inspection report

Date of Inspection: 10 May 2011
Date of Publication: 9 June 2011
Inspection Report published 9 June 2011 PDF | 139.03 KB

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People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 10/05/2011, checked the provider's records, observed how people were being cared for, talked to staff and talked to people who use services.

Our judgement

There are policies in place for staff to follow to protect people from abuse. Staff have received sufficient training to ensure they are aware of the actions they should take if an allegation of abuse is made and to protect people living at Trewartha.

User experience

We were told by the Department for Adult Care and Support that there are currently no concerns around safeguarding at this service. People we spoke to had no concerns regarding the care they received. People said staff were nice, caring, showed respect, and were mindful of their dignity. People confirmed that they would feel able to voice any concerns.

Other evidence

Trewartha has a Cornwall Care safeguarding policy which supports the Local Authority policy on safeguarding. This policy is accessible to all staff and is included on induction training for new staff. The registered manager is aware of the safeguarding process and of the appropriate actions to take should an allegation be made.

We saw the staff training matrix and discussed this with the registered manager. The vast majority of staff have completed training on Safeguarding, and the Mental Capacity Act to ensure people are protected and enabled to make choices and give consent. According to the training records a large number of staff are due to attend Deprivation of Liberties training next month.

All the staff spoken with confirmed that they would feel able to report any concerns, and would feel supported to do so.

People are protected from financial abuse as no dealings with clients finances are undertaken at Trewartha. The people living there have responsibility for their own finances or have them taken care of by their delegated family member, power of attorney, or elected advocate.

Care plans show that risk assessments are undertaken.