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Inspection report

Date of Inspection: 10 May 2011
Date of Publication: 9 June 2011
Inspection Report published 9 June 2011 PDF | 139.03 KB

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Food and drink should meet people's individual dietary needs (outcome 5)

Meeting this standard

We checked that people who use this service

  • Are supported to have adequate nutrition and hydration.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 10/05/2011, checked the provider's records, observed how people were being cared for, talked to staff and talked to people who use services.

Our judgement

People are supported to have sufficient food and drink. People with identified health needs maintain an adequate weight and this is monitored.

User experience

A visitor to the home said the food provided was very good and confirmed that people had choices about what meals they ate and where they ate them.

Other evidence

We saw that nutritional assessments are completed, and that referrals to other professional services are requested for people with eating or swallowing difficulties. A care plan for nutrition is completed for everyone. People’s weight is monitored. There are consultations with GP’s when supplements are required.

Staff were observed to be bringing breakfast up to people mid-morning, demonstrating a flexible routine and observation of individual preferences. Any meals missed or offered late are recorded in the daily records, as well as the actions of the staff to resolve this.

Choice of meal is displayed on the menu in the central lounge area on a daily basis, and includes photographs of the meal choices available. Staff offer choices at meals, and snacks and drinks outside of meal times. People told us that they had choices about what meals they ate and where they ate them. The dining tables are laid attractively with table clothes and table decorations. Additional equipment (e.g. plate guards) are provided where necessary. We observed the lunchtime meal which was relaxed and unhurried in pleasant dining rooms.

The main meal of the day is served at lunchtime and the evening meal is a lighter meal, though there is always a hot option available. Hot and cold drinks are served through the day, including smoothies and milk-shakes. The menu reflects seasonal changes. The registered manager told us that the menu is currently being reviewed and the main meal of the day will switch to being the evening meal in July. We were told this is because research shows that people are more alert during the day with a light midday meal, and sleep better at night with the main meal in the evening.

The kitchen was seen to be large, clean, and well ordered. We saw that visitors were also offered drinks.