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Inspection report

Date of Inspection: 16 January 2015
Date of Publication: 20 February 2015
Inspection Report published 20 February 2015 PDF


Inspection carried out on 16 January 2015

During an inspection in response to concerns

We gathered evidence against the outcomes we inspected to help answer two of our five key questions: Is the service safe? Is the service responsive? We gathered information from people who used the service by talking with them.

Below is a summary of what we found. The summary is based on our observations during the inspection, speaking with people using the service, observing interactions between staff and people, and from looking at records.

Is the service safe?

From the two outcomes we looked at during this inspection we found the service was not safe. The environment was in need of some attention. Internal windows were not clean. Items were stored inappropriately in corridors and bathrooms.

There was no effective process for assessing and monitoring the risks to people within the premises to identify issues that required attention within the home.

Staff were clear on the action they should take if they had any safeguarding concerns.

Is the service responsive?

From the two outcomes we looked at during the inspection the service was not responsive. People did not always experience care, treatment and support that met their needs. Care plans were not reviewed to reflect changes in people�s needs.

People were not always provided with the correct incontinence product and communally used toiletries were found in all bathrooms.

There was very little meaningful activity for people

You can see our judgement on the front page of this report.