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Adjuvo Care Essex Limited - Brightlingsea Good

All reports

Inspection report

Date of Inspection: 25 January 2013
Date of Publication: 27 February 2013
Inspection Report published 27 February 2013 PDF

Overview

Inspection carried out on 25 January 2013

During a routine inspection

People using the service had complex needs which meant that many were unable to tell us their experiences. We gathered evidence of people�s experiences of the service by observing how people spent their time and noting how they interacted with other people living in the home and with staff. One person communicated with us using signs and we could see that they were happy.

Relatives who completed surveys as part of the home�s quality monitoring process made positive comments about the home. One relative said �On the whole we are very pleased with [our relative�s] placement.� Positive comments were also made about the staff and management of the home. One relative said �[The management team] have been very supportive� and another said they were pleased �With the staff and management who work very hard to give the residents a comfortable home and a good life.�

We saw that people smiled and were relaxed and comfortable with staff and others living in the home. We also saw friendly and patient exchanges between staff and people living in the home.

During our inspection we saw that people received good care and that staff treated them with respect.

The management team and staff were able to demonstrate a good understanding of people�s needs, likes, dislikes and preferences. People had a variety of ways of communicating their needs and we saw that staff understood people�s individual ways to communicate.