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Archived: Dean Wood Manor

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Inspection report

Date of Inspection: 24 September 2013
Date of Publication: 4 October 2013
Inspection Report published 04 October 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 24 September 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with carers and / or family members and talked with staff.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare

Reasons for our judgement

Due to the different ways that the people living at Dean Wood Manor communicate we were not able to directly ask them their views on this outcome.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us. We made the observations in the dining room during lunch and found that people were being asked respectfully for their choice of meal and drink. People were encouraged to eat and were given reasurance when required. Staff supported people to eat in a dignified way.

We found that each person had an assessment of their needs completed. This information was used to complete risk assessments and an individual plan of care. The care plans and risk assessments were updated on a monthly basis and changed if necessary.

We saw that people had been referred to other health care professionals such as dieticians or district nurses when needed so they stayed as healthy as possible.

The plans had been updated and had been reviewed each month or as the persons needs changed. The daily records were detailed and painted a good picture of how the person spent their day. We saw that each plan was personalised and reflected the needs of the individual. We also saw that the plans were written in a style that would enable the person reading it to have a good idea of what help and assistance someone needed at a particular time. All of the plans we looked at were well maintained and were up to date. The reviews were detailed, as were the daily records, so staff would know what changes, if any, had been made.

People who had been assessed as requiring one to one care had staff members with them at all times and people who required checking whilst in their bedrooms every 15 minutes staff had recorded that these checks were taking place.

During our inspection we found that the people living at Dean Wood Manor looked well cared for and were dressed appropriately for the weather on the day. People were clean and tidy and their hair had been brushed or combed. A hairdresser visited the home on a regular basis.

We saw staff dealing quickly with conflict between two people on the dementia care unit. The situation was diffused appropriately by staff members. Another person who appeared distressed was given quiet reasurance by staff members.

The home employed an activities coordinator. This role was to help plan and organise social and other events for people, either on an individual basis or in groups. All of the people using the service had their own activity record which was completed following each activity.

Staff spoken with were very knowledgeable about the people they cared for. We saw that staff were interacting well with people in order to ensure that they received the care and support they needed. The relationships we saw were warm, respectful, dignified and with plenty of smiles

Relatives spoken with said "the home is very nice" and "I am always made to feel welcome".