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Archived: SCA Care (Poole and surrounding areas)

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Inspection report

Date of Inspection: 25 January and 5 February 2013
Date of Publication: 9 April 2013
Inspection Report published 9 April 2013 PDF | 85.97 KB

Overview

Inspection carried out on 25 January and 5 February 2013

During an inspection to make sure that the improvements required had been made

We visited SCA Care (Poole and surrounding areas) on 25 January and 5 February 2013 to review three warning notices related to missed visits or unsafe care or support. The warning notices detailed specific breaches of the Health and Social care Act 2008 (The Regulated Activities Regulations 2010) in relation to supporting people with personal care, nutrition, and the administration of medication. We reviewed a compliance action in respect of the dignity and respect afforded to people who received a service from SCA Care.

We talked to six people who received a service from SCA Care, and seven relatives of people supported by SCA Care. We spoke to the manager, three locality managers and seven care workers. We also received information from the provider and the local authority.

We found the agency was generally polite and respectful when communicating with individuals or their families.

People did not experience care or support that met their needs and protected their rights because people’s care or support was not always delivered in line with their individual care plan.

We found that people were not protected from the risks of inadequate nutrition and dehydration because the provider did not ensure people were always supported to be able to eat and drink sufficient amounts to meet their needs.

People were not protected against the risks associated with medicines because the provider did not have appropriate arrangements in place to manage medicines.