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Archived: National Slimming Centre (Northampton)

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 19 February 2013
Date of Publication: 18 April 2013
Inspection Report published 18 April 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Not met this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 19 February 2013, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with staff and reviewed information we asked the provider to send to us.

Our judgement

Staff had not received the support or training required to meet people’s needs.

Reasons for our judgement

Staff did not receive appropriate professional development. We spoke with staff who told us they had received training from the company in the form of informal meetings. We looked at the files for four members of staff. We saw that some staff had received training in policies and procedures that covered management, fire, first aid, equipment, medication and hygiene. However not all staff who handled medicines had evidence that they had received training in management of medicines. We asked to see the training records and found that there were no records held at the location or at head office. This meant that there was a risk of medication errors as the staff who were not trained to handle medicines were handling medicines.

We found evidence that only one staff member had received a yearly performance review. We saw that there had been areas of improvement identified; however, these had been not been followed up since the review in March 2012. We saw no other appraisals in the files of the medical and clerical staff. This meant that staff had not received any formal support.