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Archived: National Slimming Centre (Northampton)

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 20 March 2012
Date of Publication: 29 June 2012
Inspection Report published 29 June 2012 PDF

People's personal records, including medical records, should be accurate and kept safe and confidential (outcome 21)

Not met this standard

We checked that people who use this service

  • Their personal records including medical records are accurate, fit for purpose, held securely and remain confidential.
  • Other records required to be kept to protect their safety and well being are maintained and held securely where required.

How this check was done

Our judgement

Records did not always include appropriate information in relation to people’s treatment.

User experience

We did not speak with people using the service about this outcome area.

Other evidence

People’s records were kept securely in a locked filing cabinet near to the reception desk.

We looked at the records of 15 people who visited the clinic for treatment. All the records had a completed medical history and people had signed to consent for treatment. The records showed whether they chose to take a letter to their GP explaining the medication they had been prescribed. Some records consisted of several cards loosely folded together. Not all were in the correct order making information difficult to track.

We found that some records had insufficient detail or lacked evidence of treatment provided:

Limited information was recorded at each consultation. People’s records did not show conversations regarding diet, exercise or treatment review. There was no recording of reasons for change of medication where weight loss had slowed or stopped. Some records lacked detail about people’s medical history. For example, one record showed that a person had previously been prescribed drugs for depression but no further details were recorded. The prescribed appetite suppressants have listed side effects including depression. Records did not show the reasons why more than 30 days of medicine had been supplied at a time or why medicines were continued for more than 12 weeks without a treatment break.

One record showed that the person’s blood pressure had dropped by a considerable amount in one month after taking medication prescribed by the centre. The person’s record showed that she had continued to be prescribed the medication but there was no other information. The doctor said that the person had been advised to see her GP but this had not been recorded.