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Archived: National Slimming Centre (Northampton)

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 20 March 2012
Date of Publication: 29 June 2012
Inspection Report published 29 June 2012 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Not met this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

Our judgement

There were systems in place to monitor the quality of service but these did not cover all areas, so that risks to people’s health, welfare and safety were not always monitored.

User experience

We did not speak with people using the service about this outcome area.

Other evidence

The manager carried out checks on the service using an audit checklist provided by the head office. The manager checked a random sample of people’s records every 3 months and any issues were noted and changes were made where needed. The manager and doctor carried out a check every 3 months on medication management including stock checks. The manager checked complaints every 6 months and we saw that no complaints had been received. The manager produced a summary of the audit and an action plan to address any issues.

All the clients were asked to complete a satisfaction survey after their visit. We saw ten completed surveys which the manager stated were recently completed. The manager analysed the surveys every six months and the results were discussed at a staff meeting for any improvements to be made. For example, one person said that appointments were not flexible enough and extra appointment times had been made available.

There was a quality assurance check list that has been completed by the director. The checklist had highlighted that there needed to be more vigilance by staff and training in completing the medical records. Also, that references for two doctors were required. The manager said that the director completed checks on the service every three months.

The audits did not highlight that NICE guidance and the Misuse of Drugs Act 1971 had not always been followed. Also, audits had not detected the fact that people’s records were not sufficiently detailed. There was no system in place to evaluate the effectiveness of the weight loss treatments so that changes could be made where necessary.