Archived: Hamilton House

17a Cedar Road, Sutton, Surrey, SM2 5DA (020) 8241 6900

Provided and run by:
Carefirst 24 Limited

Important: This service is now registered at a different address - see new profile

All Inspections

22 December 2011

During a routine inspection

We visited and spoke to a number of people who use the service and their care staff. One person who uses the service told us, "the staff are very good they treat me well, I have used them for eighteen months and have been very happy with the service".

All of the people we spoke to told us that they were involved in drawing up their care plans.

All of the people we spoke to told us that staff turned up on time. One person told us, "staff turn up on time or as near to the time as can be expected, they are very punctual, Carefirst 24 offer a very good service".

People told us they had good relationships with their regular staff, when the regular staff are not available, for example on annual leave, the service provides other staff who are competent and able to carry out the tasks as stated in their care plans.

One person told us, "I have a very good carer, If I had a problem with staff, or felt they were not doing what they were supposed to or did not come on time, I would contact the office and tell them, they would sort it out, the office staff are always friendly. I have not really had any problems with the staff and the service has always made sure that I am covered".

People told us that they knew who to speak to if they had any cause to complain. One person told us, 'I can tell the staff or call the office if I have a complaint and I know they would do something about it, I don't have anything to complain about because they always offer a good service'.

Care staff told us they had regular supervision and an annual appraisal, they attended regular team meetings and had received lots of training. They told us they were very well supported by the managers and they felt very happy to work for the service.