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Archived: Healing Cross Healthcare

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All reports

Inspection report

Date of Inspection: 22 February 2013
Date of Publication: 11 April 2013
Inspection Report published 11 April 2013 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 22 February 2013, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members and talked with staff.

As part of our inspection we also made phone calls on 22 February and on 1 and 15 March to gather further evidence.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

Reasons for our judgement

We found that the provider carried out spot checks, routine checks and supervisions to assess the quality of care provided. These checks involved making sure that care staff arrived in time for calls, read through people's care plans, communicated well with people, supported people's independence and delivered care as planned. We found that these checks had consistently happened for all staff and people who used the service. Part of the process for the routine checks and supervisions involved visiting the person's home and asking for their feedback on the quality of care provided. This meant that the provider could identify and implement any improvements to care quality.

We found that where risks were identified in people's care plan records, actions had been identified and it was recorded when those actions had been completed to manage any risks. This meant that the provider made sure that any actions identified were implemented as necessary.

We found that the provider made sure that any equipment used in people's homes was regularly checked and that the date the next check was due was recorded in people's care plans. This meant that people's safety was protected as equipment was suitably maintained.

The provider carried out regular surveys of people who used the service and staff and held regular staff meetings. Having these things in place meant that the provider regularly monitored care quality. We found that the service had received positive feedback from people who used the service after the last survey was carried out.