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Archived: Healing Cross Healthcare

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All reports

Inspection report

Date of Inspection: 22 February 2013
Date of Publication: 11 April 2013
Inspection Report published 11 April 2013 PDF | 78.35 KB

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 22 February 2013, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members and talked with staff.

As part of our inspection we also made phone calls on 22 February and on 1 and 15 March to gather further evidence.

Our judgement

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

Reasons for our judgement

The provider had a robust recruitment process in place.

We found that the provider made sure that they made appropriate checks to make sure that people were suitable to deliver care in people's homes. We found that they had obtained appropriate references, proof of identification, proof of people's eligibility to work in the United Kingdom, an initial criminal records disclosure and certificates to demonstrate what qualifications people had and what training they had attended. All these checks were carried out before prospective staff began working for the service.

People's experience and previous training were assessed at recruitment stage. We found that care staff who were successful in their application were booked to attend training where gaps had been identified before they began delivering care. This meant that people who used the service were cared for by people who were trained to meet their needs.