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Archived: Healing Cross Healthcare

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All reports

Inspection report

Date of Inspection: 22 February 2013
Date of Publication: 11 April 2013
Inspection Report published 11 April 2013 PDF | 78.35 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 22 February 2013, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members and talked with staff.

As part of our inspection we also made phone calls on 22 February and on 1 and 15 March to gather further evidence.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

People who used the service and their relatives told us that they had good relationships with their care workers. Several of the people we spoke with had been supported by the service for over five years and one person told us that they'd had the same care worker for approximately seven years. One person told us that care workers were kind and careful and a relative of one person told us that their relative's care worker had called an ambulance recently when their relative had fallen. This meant that this person's care worker had taken appropriate steps to make sure this person was not at risk after their fall.

We found that the provider had processes in place to make sure that if abuse was identified, it was reported appropriately. We spoke with care staff who demonstrated that they would act appropriately and report any concerns they had that abuse may have been or was taking place.

We found that the provider had refused to accept referrals when they did not think that they were able to safely meet a person's needs without equipment that was not available at the time.