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Archived: Healing Cross Healthcare

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All reports

Inspection report

Date of Inspection: 22 February 2013
Date of Publication: 11 April 2013
Inspection Report published 11 April 2013 PDF | 78.35 KB

Overview

Inspection carried out on 22 February 2013

During a routine inspection

People and their relatives told us that they felt kept informed about the care being provided. One relative told us "communication is good which is comforting for me to know."

One person who used the service told us, "all the carers are wonderful, they are nothing but kind and careful". Another person told us that their care worker was "a very kind person who understands and cares for me". Several of the people we spoke with had been supported by the service for more that five years and said they'd had a consistently good experience during that time. People also told us that the provider made sure there was continuity of care and that they were regularly supported by familiar faces.

People's choice and independence was supported and care staff knew people's needs and how to effectively meet those needs.

We found that people who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

We found that the provider had effective recruitment processes in place. The provider carried out appropriate checks to make sure that people were suitable to deliver care in people's homes.

We found that the provider had an effective system to monitor and assess the quality of care it provided.