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Archived: Dorset House

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All reports

Inspection report

Date of Inspection: 23 January 2014
Date of Publication: 25 February 2014
Inspection Report published 25 February 2014 PDF

Overview

Inspection carried out on 23 January 2014

During a routine inspection

We spoke with three people that lived at the home. We also spoke with six staff, the registered manager and four relatives of people who lived there. We looked at some people�s care plans which provided information on the needs of each person. We also observed how staff cared for people who lived there.

We found that people were supported to make choices and decisions about the care that they received. Where people were unable to make decisions for themselves the provider had involved the people that knew them best to make decisions about the care they received.

We saw that people appeared relaxed and comfortable. They were cared for in a way that they preferred. The people we spoke with were positive about their experiences of the care that had been provided. One relative told us it was: "Absolutely golden". A person that lived there told us: �I could be in no better place�.

We found that medicines were appropriately stored and administered.

We found that staff had enough support and training to enable them to do their job roles effectively. One relative told us: �I have absolute confidence in the skills and knowledge of all the staff here�.