The Care Quality Commission

Archived: St Valery Care Home

York Road, Kennington, Ashford, Kent, TN24 9QQ (01233) 613931

Provided and run by:
Mrs Pat Ireland

Important: The provider of this service changed. See new profile

All Inspections

7 January 2013

During a routine inspection

People that used the service told us they were very happy with the care they were receiving. Comments from people included 'The service here is really top' and 'It's really great, I can't fault it'. One person told us 'We have everything we need, lots of cups of tea, lovely meals and lovely carers'. We saw that people were given the care they needed whilst being supported to remain as independent as possible. Staff treated people with respect and were positive in the way they supported them. They listened to their views and respected their decisions.

Relative of people that used the service also told us they were happy with the care their relative was receiving. One person told us 'X is really well looked after' and another said 'We had a good look around before X moved in. We'd heard good things about it and we've been really pleased.' Relatives told us that the service communicated well with them about the wellbeing of their relative. One person commented 'They always call me if there are any problems'.

The provider of the service had effective systems in place for checking that new staff were suitable to work in the home before they started work. There were systems for checking on the quality of the service at regular intervals and this included asking people that used the service, and their relatives, for their views.

9 December 2011

During a routine inspection

Some of the people who use services had special communication needs and expressed themselves by using gestures, single words and pointing to things.

People said or showed us that the staff treated them with respect, listened to them and supported them to raise any concerns they had. They said that they received the health and personal care they needed and that they were comfortable in their home. One person said, 'I like the staff because they're cheerful and jolly and they help me with things and they're like family'. In response to a questionnaire from the provider a carer (relative) said, 'All the staff are really caring about the residents as individuals and they are treated with respect and great kindness'.