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Inspection report

Date of Inspection: 24 April 2013
Date of Publication: 22 May 2013
Inspection Report published 22 May 2013 PDF

Overview

Inspection carried out on 24 April 2013

During a routine inspection

During this inspection we met and spoke with most of the people using the service.

People we spoke with confirmed that staff communicated well with them and asked for their permission before any care or treatment took place. They told us that staff would always respect their wishes and preferences. One person commented �the staff ask me if it�s alright to help.�

People who use the service were positive about the care and treatment they received at the home. They confirmed that staff assisted them when they needed support with their care and that staff were very helpful. One person commented �all the staff are so nice.� Another person told us �it�s good. It�s well run.� People told us they had no complaints about the service but knew how to make a complaint if they needed to.

Effective recruitment and selection processes where in place and appropriate checks were undertaken before staff began work.