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Inspection report

Date of Inspection: 6 February 2013
Date of Publication: 5 March 2013
Inspection Report published 5 March 2013 PDF

Overview

Inspection carried out on 6 February 2013

During a routine inspection

Many of the people living at the service had complex needs and were unable to tell us directly about their experiences. We used our Short Observation Framework for inspection tool (SOFI) to help us understand people's experiences. We saw that interactions between staff and people at the service were positive and the staff actions validated the people involved even when some behaviours were repetitive.

We noted that in people's care plans their capacity to consent had been considered and in some cases the people involved had signed their plans and consent forms. We found that people's needs were assessed and developed into plans of care. One person told us that they had lived at the home for several years. They said "I am happy here. The staff are kind ....overall I have no complaints."

We spoke with four care staff who were able to demonstrate their understanding of abuse by talking to us about what abuse was, and how they would report it if it occurred. Staff told us that they felt very supported to undertake their roles and they could access support at any time from the senior managers.

We spoke with three relatives who told us that they had been provided with details on how to complain. One relative told us that they had written to the company head office when there had been an issue with access to the garden, and there appeared to be a delay in addressing the repairs. The provider dealt with the matter quickly and resolved the issue.