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Inspection report

Date of Inspection: 15 August 2011
Date of Publication: 6 September 2011
Inspection Report published 6 September 2011 PDF

Overview

Inspection carried out on 15 August 2011

During a routine inspection

People with whom we spoke are happy living at the home. They told us that the staff team are good and look after them well. They said �The staff are good with your dignity and they are respectful� and �Staff often do little things for you over and above what is needed.�

People living in the home were happy with the food and felt that they had choice and there was a flexible approach to the food available and to mealtimes.

People with whom we spoke were not aware of the complaints procedure but felt that if they had any concerns that they would be listened to and that they would dealt with properly. They said that they saw the managers of the home a lot and they felt comfortable to raise anything.