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Inspection report

Date of Inspection: 15, 16 July 2013
Date of Publication: 13 August 2013
Inspection Report published 13 August 2013 PDF

Overview

Inspection carried out on 15, 16 July 2013

During a routine inspection

People we spoke with felt that their privacy and dignity was respected by staff and that there were enough activities provided by the home.

Care plans were not always fit for purpose as they required updating and did not always provide staff with information on how to care for people. Not all people were given call bells to alert the staff if they needed help or assistance.

Action was not always taken where people were at risk of dehydration. People were not always given the opportunity to have their preferred meals and were not involved in the planning of the menu. People were served food that was too hot placing them at risk of burns.

There was not enough staff on duty to meet the needs of some people who used the service.

The home had a complaints policy and procedure in place.