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Inspection report

Date of Inspection: 28 April and 4 May 2011
Date of Publication: 27 May 2011
Inspection Report published 27 May 2011 PDF

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Overview

Inspection carried out on 28 April and 4 May 2011

During a routine inspection

People who use the service told us that they were fully involved in their own care planning and supported to make their own decisions about the care and treatment they receive. They said that staff always treat them with respect and that there are no communication problems between them and the staff.

Relatives of people with dementia said families are involved in their relatives� care planning and that any requests for change they made were implemented immediately. They said that care is provided in an individual way and that the staff ensure that they provide the activities needed to keep their relatives stimulated and content. People praised the meals provided.

People confirmed that they would have no worries about making a complaint or voicing a concern and felt safe in the home. They praised the manager and said that the views of people who live in the home are always listened. All those people who spoke with us also praised the care staff and said there were usually enough staff on duty to meet people�s needs. Relatives of people with dementia said that said there are enough staff on duty to ensure that their relatives have food and drink promoted and that the staff understand the needs of those with dementia.