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Bricklehampton Hall Requires improvement

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Inspection report

Date of Inspection: 6, 9 December 2013
Date of Publication: 11 January 2014
Inspection Report published 11 January 2014 PDF | 82.19 KB

Overview

Inspection carried out on 6, 9 December 2013

During a routine inspection

When we carried out our inspection care and support was provided to 54 people.

We spoke with the registered manager, the deputy manager, three nurses, two care workers, the activities coordinator and a housekeeper. We were also able to spend some time with office and administration staff. We spoke with two people who visited people who used the service. We spoke with some people who used the service. Due to the health needs of some people who used the service we also observed the care and support provided to people.

People we spoke with were complimentary about the care provided. One person who used the service told us: “I can’t fault the place. It’s my home now”. Another person commented on the staff: “They are all wonderful.”

One visitor described the home as: “Warm, well cared for and safe. It’s all those things”. They also told us that they did not worry about their relative due to the care and support provided at the home.

We found that improvements were needed to ensure that people always received their medication as prescribed.

The registered manager told us that some improvement had been needed to ensure equipment provided within the home was checked and maintained. These improvements had already commenced to ensure equipment was safe for its intended purpose.

The provider had systems in place to enable them to monitor the quality of the service provided. These systems were in place to ensure that people received appropriate care and support. Improvements were needed to identify concerns we found regarding the management of medicines.