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Bricklehampton Hall Requires improvement

All reports

Inspection report

Date of Inspection: 11 March 2013
Date of Publication: 5 April 2013
Inspection Report published 5 April 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 11 March 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

Training records showed that care workers received the training they needed to know how to support people safely and meet people’s needs. For example, we saw training records for care workers that showed training had been undertaken. Through our discussions and observations we concluded that care workers were confident in their abilities to provide appropriate care and support to people who lived at the home. For example one care worker spoke confidently about how they would manage difficult situations or behaviours which were challenging. This meant people were cared for by staff who had received the appropriate training to meet their needs.

The registered manager confirmed that supervisions were carried out on a six to eight week period and these were recorded. The two care workers, diversional therapist and the patient services manager confirmed regular supervisions were held with them. We saw records that confirmed supervisions had been held and a record of the meeting had been kept on individual files.

The registered manager confirmed staff meetings were held on a quarterly basis. We saw records that confirmed staff meetings had been held. The two care workers, diversional therapist and patient services manager told us they were able to raise any concerns and felt supported by the registered manager. This meant care workers had opportunities to raise concerns or questions and get support where necessary from their manager.