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Bricklehampton Hall Requires improvement

All reports

Inspection report

Date of Inspection: 11 March 2013
Date of Publication: 5 April 2013
Inspection Report published 5 April 2013 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 11 March 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

People told us they felt safe when staff visited them and had no concerns about how staff treated them. One person we spoke with said: “I feel safe here, the staff are very friendly”. Another person told us: “It’s my home and it feels like home. I’m always pleased to get back if I’ve been out”.

People we talked with told us that if someone did something they did not like, they would tell the care workers or matron. Care workers that we spoke with described how people who used the service could be vulnerable. We spoke with two care workers. They told us they understood the different forms of abuse and would have no problem reporting it. One care worker said: “I would report the matter to the owners and the Care Quality Commission or the Police”.

The two care workers, diversional therapist and the patient services manager were able to describe to us what they would do if they witnessed any abusive practices. The two care workers, diversional therapist and the patient services manager told us they felt listened to, supported and confident in raising any issues they had. We saw records that showed care workers and additional staff had received training in protecting vulnerable adults from abuse. This meant that staff had the up to date training and guidance on how to protect people who used the service.