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Bricklehampton Hall Requires improvement

All reports

Inspection report

Date of Inspection: 11 March 2013
Date of Publication: 5 April 2013
Inspection Report published 5 April 2013 PDF | 80.61 KB

Overview

Inspection carried out on 11 March 2013

During a routine inspection

52 people were living at the home when we inspected. We spoke with four people who used the service. We also spoke with the registered manager, two care workers, a diversional therapist and a patient services manager. We found people were able to express their views and had been involved in making decisions about their care and treatment.

People were complimentary about the home and the care and support they received. One person told us: “I love the place”. Another person said: “This is a happy place”. Another person told us: “Matron is a lovely person”.

We found care workers respected people's privacy and dignity when providing personal care. People were involved in decisions about their care and their day to day experiences at the home.

Staff knew about the needs of the people they were caring for. We looked at care plans for three people and found that these contained varying levels of guidance for staff on how to meet their needs. We saw that people’s needs were reviewed regularly.

People told us that they felt safe living at the home and knew who to speak to if they had any concerns. Staff had received training on how to recognise signs of abuse and knew how to report concerns.

Staff told us they were supported and we saw they were trained to an appropriate standard and participated in regular supervisions and team meetings.

We looked at complaints that had been received. Those received had been dealt with to people’s satisfaction.