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Bernhard Baron Cottage Homes Good

All reports

Inspection report

Date of Inspection: 8 February 2012
Date of Publication: 8 March 2012
Inspection Report published 8 March 2012 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

Our judgement

People who used the service were protected from unsafe or inappropriate care.

Reporting systems were in place and information about quality and safety was collected

and information received through audits, was linked to risk management and quality

improvement.

Overall, we found that Bernhard Baron Cottage Homes was meeting this essential standard.

User experience

People who used the service told us that they can speak with staff and the managers at

any time and they feel included in decisions made about the care they received and the way in which the service was run.

We were told that they have regular contact with the trustees representative and the managers and felt they could approach them easily.

People told us that any maintenance issues reported were resolved quickly or if they could not be resolved, they were kept informed of progress being made to find a resolution.

Other evidence

The service had systems in place for gathering and recording information about the

quality and safety of the care, treatment and support the service provides. From the

records that we viewed in relation to these systems, we saw that the processes

for gathering information were being improved. This was as a result of an audit, completed by an independent auditor on 23 January 2012, which recommended that the systems could be streamlined to avoid duplication of data collection.

All meetings held had been minuted. These consist of manager meetings, all care staff meetings, kitchen and domestic staff meetings and 'Resident Forum' meetings. Action points and discussions of previous meetings were seen in the minutes.

There was a clear complaints policy in place. We looked at the complaints file and saw that clear records were kept of all of actions taken to resolve complaints made.

There was a re-decoration programme in place and the aim was to re-decorate bedrooms before each new admission. There were appropriate health and safety, fire safety and maintenance checks taking place. Records seen, supported that checks were being conducted on either a weekly or monthly basis.