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Bernhard Baron Cottage Homes Good

All reports

Inspection report

Date of Inspection: 8 February 2012
Date of Publication: 8 March 2012
Inspection Report published 8 March 2012 PDF

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

Our judgement

People who used the service have their health and welfare needs met by sufficient

numbers of staff.

Overall, we found that Bernhard Baron Cottage Homes was meeting this essential standard.

User experience

People told us that they thought there were enough staff on duty and that staff were

approachable and willing to help.

We were told 'It's like a community here, we do not think of them as staff, they are more like friends and family' and 'the staff here are wonderful! They are always kind and considerate and I never feel rushed to decide what I need or want to do.'

Other evidence

We looked at the staff duty rota and saw that it showed all members of staff and their

job title/designation. The staff team consists of the two care managers (one of which is the registered manager), a Bursar finance manager, two deputy care managers, seven senior carers, 18 carers, a maintenance person, activities coordinator, two administrators, one gardener, one trustees representative, four chefs, four kitchen assistants and nine domestics.

We were told by the staff that there is a bank of staff to cover shifts , in the event of

staff sickness and holidays.

From the records viewed and from discussions with the care manager and deputy manager, we saw evidence that morning shifts were worked by a care manager, one senior and four carers (in the main building and for 'cottage rounds' - checking the safety of people who reside in the cottages). In the afternoon there were a care manager, one senior and three carers on duty. At night there were two carers on duty and two 'sleep in' staff, consisting of a carer and an on call manager.

Training records that we saw told us that the managers attend all training with staff, as

well as additional training in relation to management.

We observed staff spending time with people who used the service and saw that they

were knowledgeable about the person's needs and preferences.

Staff were asked about the training they had received and reported that there was a

mandatory training programme for all staff and included the following: moving and

handling, basic food hygiene, health and safety, first aid, health and safety, safeguarding of vulnerable adults and the Mental Capacity Act 2005 (MCA).