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Bernhard Baron Cottage Homes Good

All reports

Inspection report

Date of Inspection: 8 February 2012
Date of Publication: 8 March 2012
Inspection Report published 8 March 2012 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

Our judgement

People who used the service experienced safe and appropriate care and support that

met their individual needs.

Overall, we found that Bernhard Baron Cottage Homes was meeting this essential standard.

User experience

People who used the service told us that they were treated by care staff in a kind and

caring manner. We were told that care staff were respectful and open to changes in

care needs.

People told us that there are lots of activities to go to and that they are free to attend

the ones that they like.

One person told us they 'Love living here. I eat, sleep, drink lots of tea and have no stress. What more could a person ask for?'

People told us that they 'can be as independent as I like but it's nice to know that help is at hand if I do need anything' and 'I'm free to come and go as I please, I like knowing if anything goes wrong, help isn't far away.'

We were told 'I wish I had made the decision to come here sooner, I am so well looked after' and 'it isn't like a care home here, it is home!'

Other evidence

We saw that there were clear systems in place for reporting any changes in peoples'

needs or welfare.

Care plans were in place for each person whose care files we saw. All care plans

were fully personalised or 'person centred'.

We saw from care plans plans and daily records how staff give consideration to peoples'

personal needs and wishes.

We saw that people were enabled to attend varied activities, with support provided by

the activities coordinator. Suitable risk assessments were in place for accessing the local community and other activities. Religious observance and services were an important part of the services activities.

We were told that requests were made for reviews by the Mental Health Team, for people with a dementia diagnosis, to ensure that their needs were being met and that changes to care could be discussed.

We were told that family and visitors were free to visit the people who used the service at any time and if the person using the service wanted to have visitors.

We saw from care files and from our discussions with people who used the service, that

they were encouraged to build and develop friendships.