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We are carrying out a review of quality at Bernhard Baron Cottage Homes. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 8 February 2012
Date of Publication: 8 March 2012
Inspection Report published 8 March 2012 PDF | 51.88 KB

Overview

Inspection carried out on 8 February 2012

During a routine inspection

During our visit we spoke with the registered manager, a care manager, a deputy manager, two carers, the maintenance person, the activities coordintor, seven people who used the service and one representative.

People who used the service told us that they receive care in a way that was respectful

of their privacy and dignity. When we asked people about their care plans and reviews, we were told that they are involved as much or as little as they like.

People who used the service told us that they were treated by care staff in a kind and

caring manner. We were told that care staff were respectful and open to changes in

care needs.

People told us that there are lots of activities to go to and that they are free to attend

the ones that they like.

People who used the service told us that they felt safe living at the service.

People told us that they thought there were enough staff on duty and that staff were

approachable and willing to help. People who used the service told us that they can speak with staff and the managers at any time and they feel included in decisions made about the care they received and the way in which the service was run.