• Care Home
  • Care home

Archived: Madeira Lodge Residential Care Home

38-40 Birnbeck Road, Weston Super Mare, Somerset, BS23 2BX (01934) 621846

Provided and run by:
Mr D H Butler

All Inspections

10 July 2013

During a routine inspection

During our visit we spoke with four people who used the service and one visitor to the home.

The visitor said they had always been welcomed in the home and staff members were always polite and caring. People we spoke with told us that they were happy and safe at Madeira Lodge. They told us 'I enjoy being here ,the staff are very good.' One person commenting on the staff who worked in the home told us 'the staff are very good and helpful, they do what I ask them'.

We spoke with three members of staff, one of whom who told us 'I do this job because I care about the people who live here.'

We observed the atmosphere and general ambiance of the home to be relaxed with friendly interaction between staff and people who lived there.

At our last visit in March 2013 we found that Madeira Lodge was not compliant in two outcomes areas relating to supporting staff and quality assurance. These have been addressed and the service was judged compliant for these outcomes.

We found that people were not protected from the risks associated with unsuitable premises because the maintenance of the property was inadequate. We saw there were rooms that had been damaged by water leakage and general redecoration was needed. We judged this had a minor impact on people who used the service because the manager provided an action plan which addressed the issues. However, the plan did not provide a completion date for work so we will go back and check this work has been completed.

28 February 2013

During a routine inspection

During our inspection we were able to speak to residents who told us that they were cared for and supported by staff and that meals were always very good. People told us that staff were always very kind and that they felt safe with staff in their home.

We observed that staff were pleasant and polite to residents and addressed people accordingly either by their name or Mr, Mrs. We observed staff engaging with residents and encouraging people to participate in afternoon activities such as bingo and crafts.

Staff told us they were supported by their manager and deputy manager and they had received appropriate training for their roles. This included first aid, moving and handling, medication and supporting people with Dementia.

Staff told us they were happy in their roles. Staff had job descriptions and were able to describe their roles and responsibilities. We found however that staff did not always have access to supervision and annual performance reviews.

The provider did not have an effective programme in place for monitoring the quality of its services or for demonstrating where it had acted upon feedback by way of improvements.

12 January 2012

During a routine inspection

When we visited Madeira Lodge we took an 'expert by experience' with us. The purpose of involving an expert by experience was to hear the voice of the people who used the service. People who lived at Madeira Lodge spoke with both the inspector and the expert by experience and were able to tell us what it was like to live there and how they were supported.

They confirmed that the staff were very respectful towards them and that they felt consulted and involved in their individual care packages. They told us that the things that were important to them in relation to their care and support were established as part of their assessment, and that the support to meet those needs was provided in a sensitive caring manner.

We saw people being helped to do things for themselves and were told that although members of staff are attentive and supportive, that "they encourage me to do as much as I can for myself ". People said that they were able to get up in the morning and go to bed at night when it suited them.

Comments about the staff included 'They go out of their way to help, they are so friendly. I haven't got a worry in the world' 'I had a beautiful bath this morning;. I didn't have a bath at home so it's lovely they let me have a soak.' 'I have my hair and nails done here so I don't have to go out.' 'I can't praise them enough, I couldn't do their job.' 'They ask me about what I like to eat and get the food I like. ' One visitor said 'All the family are so much happier now my relative is in here, they are lovely staff and we know she is well cared for. ' The visitor also told me that they could visit anytime they wanted and it was never a perceived as a problem by staff.

One person said 'the staff are lovely. Everybody is marvellous in every way. They are pleasant, courteous friendly and helpful. They have never shouted at me. They treat me as I would like to be treated'.

We observed care and support being given to people at Madeira Lodge and saw it being delivered with sensitivity and kindness. We saw that members of staff knew people by name and when asked about these people's individual care needs they knew what was required. We saw that members of staff respected people's privacy and dignity and helped people to be as independent as they wanted to be without compromising their safety and health.

We talked with members of staff about their role in keeping people safe and protecting them from abuse. Members of staff were able to tell us what they would do if they suspected that a person was being abused. They were also able to tell us about whistle-blowing and all members of staff said that they felt confident that raising concerns internally would lead to appropriate action by the service.

Members of staff said that they also felt confident reporting concerns and would not be penalised if they contacted an outside agency due to safety concerns. Staff said the manager would not tolerate any abuse in this home. All staff we spoke with told us that they had received formal training regarding safeguarding vulnerable adults and how to 'whistle blow' within the last the six months.

One person said 'I have no complaints. Not sure who manager is, but I feel it is well run. They are there when you want them. Most of the people here are happy and satisfied'.

We found that this service was compliant in all five essential standards outcomes that we reviewed during our site visit.