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Park Grove Requires improvement

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Inspection report

Date of Inspection: 16 October 2012
Date of Publication: 16 November 2012
Inspection Report published 16 November 2012 PDF | 85.47 KB

Overview

Inspection carried out on 16 October 2012

During a routine inspection

People had their needs assessed. Where people lacked capacity following an assessment to make the best choices, their interests was protected. Procedures were followed to get valid consent were followed in practice and monitored.

People told us staff treated them well. Staff spoke to them respectfully, communicated well and appropriately and generally considered all their needs. One person told us, �I do enjoy living here. The staff are very good. If I need anything they will get it for me. I enjoy the exercise lady visiting. It gets the arms going, nothing too strenuous�. Another person told us, �I am quite independent and can manage to do most things for myself. If I need help I get it. The staff are always at hand. We get out and about. We�re going to the lights at Blackpool. That brings back memories. We used to take the children when they were little�. We were told there were no institutional practices and people were involved in making decisions regarding their day to day care.

Records showed staff followed care plans and responded to people's needs as required. Staff treated people with respect and maintained their dignity when providing support. People were supported to live as valued citizens within the home and the wider community. Staffing levels were very good.