• Care Home
  • Care home

Archived: Shalom

95 Northdown Park Road, Cliftonville, Kent, CT9 2TU (01843) 299216

Provided and run by:
Mr Clifford Mackey and Mrs Susan Mackey

All Inspections

13 December 2013

During a routine inspection

We made an unannounced visit to the service and spoke with people who use the service and to the owner/ registered manager.

The people living at the home had been there for a long time. The home had not admitted any new people for over 15 years and one person had lived at the home for over 20 years.

People had support to remain well and healthy. Their privacy and dignity was respected and their independence promoted. People indicated and told us that they were happy living at the service.

People looked happy and relaxed in the company of the owner/registered manager. We found that the home had a relaxed atmosphere. People said they could choose what they wanted to do and were consulted about their care. We found that people's health needs were supported and the service worked with health and social care professionals to maintain and improve people's health and wellbeing. The owners of the service provided all the care and support that people needed.

People had been supported to communicate so that they were able to say when they were not happy about something.

People said that they were happy with their rooms and with the environment in general.

Records that were kept were up to date and were fit for purpose. We did find that a care plan was not stored securely. We spoke with the owner/registered manager who took action and locked the record up safely.

28 December 2012

During a routine inspection

Shalom was a family run service. All the care and support was provided by the owners of service who lived at the home.

There was one person using the service at the time of the inspection. They had been at the service for over 20 years and were treated as part of the family. We spoke with them and to the Registered Manager who is also one of the providers of the service.

The person told us and indicated that they were very happy living at Shalom and that they thought the providers were kind and caring. They were able to come and go as they pleased and lived as independently as possible. They looked happy and relaxed in the company of the providers. They were involved in planning their care and their consent was sought in all aspects of their lives.

During our visit we observed the Registered Manager speaking to the person in a sensitive, respectful and caring manner.

The person's health needs were supported and the service worked with health and social care professionals to maintain and improve people's health and well being.

We found that the person's medicines were given to them safely and on time.

The person indicated that if they had any concerns they would be able to go to the providers and they would be listened to and the appropriate action would be taken.

16 November 2011

During a routine inspection

People who use the service said that they were happy living at Shalom. People looked happy and relaxed in the company of the owners.

During our visit people were observed being spoken with and supported in a sensitive, respectful and caring manner.

People had support to remain well and healthy. Their privacy and dignity was respected and their independence promoted.

One person said 'I am happy living here".

People had been supported to communicate so that they were able to say when they were not happy about something.