You are here

All reports

Inspection report

Date of Inspection: 24 July 2012
Date of Publication: 15 August 2012
Inspection Report published 15 August 2012 PDF | 52.12 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 24/07/2012, observed how people were being cared for, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

The provider was meeting this standard.

People experienced care, treatment and support that met their needs and protected their rights.

User experience

We could see there were good relationships between people using the service and members of staff. People appeared to be happy and relaxed in their surroundings.

People told us they liked living at Genesis Residential home and the care met their needs. One person told us, “They help you do what you want to do.”

Other evidence

Records showed people had been assessed prior to moving into the care home to ensure the home was able to meet their needs.

We spoke with a member of staff. They were able to describe in detail how they would care for one of the people whose care plans we reviewed.

We saw where people’s individual needs exposed them to risks, assessments had been completed. Actions taken to reduce risk were done with agreement of the individual involved. We saw outcomes balanced the needs of the individual against the duty to keep people safe.

The manager explained how they were flexible in their staffing rota. This enabled them to have more staff available when people’s dependence levels were high.

There were arrangements in place for people to access other healthcare professionals. For example, records showed one person had recently visited the dentist and was currently considering their treatment options.

It was hot day when we visited and we saw there were cold drinks available for people.

Records showed there were arrangements in place to deal with foreseeable emergencies. For example we saw there was a missing person policy. We asked staff what actions they would take if someone went missing. The actions they described matched the policy.