• Care Home
  • Care home

Archived: Genesis Residential Home

Overall: Good read more about inspection ratings

2 Station Street, Donington, Spalding, Lincolnshire, PE11 4UQ (01775) 820431

Provided and run by:
Mr B & Mrs R S Oozageer

All Inspections

23 October 2019

During a routine inspection

About the service

Genesis is a residential care home that was providing accommodation and personal care to five people with mental health needs at the time of the inspection. The service can support up to eight people. Care was provided in one adapted building over two floors. At the time of the inspection, a new wing was in the process of being built, to provide additional updated accommodation for people using the service.

People’s experience of using this service and what we found

People using the service were very positive about the care and support staff provided and told us they were happy living at the service. For example, one person said, “It is homely; I am happy here, nothing could be better.”

People felt safe at the service. They were cared for by staff who knew how to keep them safe and protect them from avoidable harm. Sufficient staff were available to meet people’s needs and people told us when they needed assistance, staff responded promptly. People received their medicines regularly and systems were in place for the safe management and supply of medicines. Incidents and accidents were investigated and actions taken to prevent recurrence. The premises were clean and staff followed infection control and prevention procedures.

The service continued to be effective. People’s needs were assessed and care was planned and delivered to meet legislation and good practice guidance. Care was delivered by staff who were well trained and knowledgeable about people’s care and support needs. People were provided with a nutritious and varied diet and they were complimentary about the food provided. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were cared for by staff who were kind and showed empathy and understanding towards them. The atmosphere within the service was friendly and welcoming and staff were warm and considerate towards the people they cared for. Staff reviewed and agreed the care provided with each person on a regular basis. People’s privacy was respected and their dignity maintained.

Staff were responsive to people’s individual needs and wishes and had an in-depth knowledge about each person. Staff engaged with people very well and offered them choices on an ongoing basis. People had access to a range of activities and entertainment and told us they could decide what they wished to do and staff facilitated this. People’s views and concerns were listened to and action was taken to improve the service as a result.

The service continued to be well led and benefitted from clear and consistent leadership. The registered manager was open and committed to continuous improvement of the service. People using the service and staff had confidence in the registered manager and said they were fair and treated equally. Processes were in place to monitor some aspects of the service and the registered manager discussed with us additional audits they were planning to put into place to strengthen the monitoring of the quality of care provided.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 21 June 2017).

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Genesis Residential Home on our website at www.cqc.org.uk.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

22 May 2017

During a routine inspection

Genesis Residential Home is registered to provide accommodation and personal care for eight people who need help to maintain their mental health. At the time of our inspection visit there were seven people living in the service.

The service was run by a partnership that was the registered provider. There was a manager in post who had applied to be registered by us. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the service is run. While the manager’s application for registration was being dealt with, they were being assisted by the person who was previously the registered manager. In this report when we speak about the partnership we refer to them as being, ‘the registered person’.

At the last inspection on 14 April 2015 the service was rated Good.

At this inspection we found the service remained Good.

This inspection was announced and was carried out on 22 May 2017. We gave the registered person and the manager a short period of notice. This was because the people who lived in the service had complex needs for care and benefited from knowing in advance that we would be calling.

Care staff knew how to keep people safe from the risk of abuse and suitable steps had been taken to reduce the risk of avoidable accidents. Medicines were safely managed and there were enough staff on duty. Although some recruitment checks had been completed more needed to be done to ensure that new staff could fully demonstrate that they were suitable to be employed in the service.

Care staff knew how to support people in the right way. People enjoyed their meals and they had been helped to obtain all of the healthcare assistance they needed.

People were supported to have maximum choice and control of their lives and care staff supported them in the least restrictive way possible. Policies and systems in the service supported this practice.

People were treated with compassion and respect. Care staff recognised people’s right to privacy and promoted their dignity. Confidential information was kept private.

Although in practice people had been given all of the care they needed they had not been fully involved in reviewing how well this assistance was meeting their expectations. People had been supported to pursue their hobbies and interests and there was a system for quickly and fairly resolving complaints.

People had been consulted about the development of their home. Although quality checks had been completed, effective action had not always been taken to address problems. These included both the shortfalls noted above and a small number of defects in the accommodation. Care staff were supported to speak out if they had any concerns and good team work was promoted. People had benefited from care staff acting upon good practice guidance.

Further information is in the detailed findings below.

14 April 2015

During a routine inspection

This was an unannounced inspection carried out on 14 April 2015.

Genesis Residential Home provides accommodation for up to eight people who live with special mental health needs. There were seven people living in the service at the time of our inspection.

There was a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The Care Quality Commission is required by law to monitor how a provider applies the Mental Capacity Act 2005 (MCA) and Deprivation of Liberty Safeguards (DoLS) and to report on what we find. DoLS are in place to protect people where they do not have capacity to make decisions and where it is considered necessary to restrict their freedom in some way. This is usually to protect themselves. At the time of our inspection no one was being deprived of their liberty.

Staff knew how to recognise and report any concerns so that people were kept safe from harm. Staff helped people to adopt a positive approach to taking reasonable risks while at the same time helping them to avoid having accidents. People’s medicines were safely managed. There were enough staff on duty and background checks had been completed before new staff were appointed.

Staff had been supported to assist people in the right way including helping them to eat and drink enough to stay well. People had received all of the healthcare assistance they needed. People’s rights were protected because the Mental Capacity Act 2005 Code of Practice and the Deprivation of Liberty Safeguards were followed when decisions were made on their behalf.

People were treated with kindness, compassion and respect. Staff recognised people’s right to privacy, respected confidential information and promoted people’s dignity.

People had received all of the support they needed including people who needed special support to reduce the risk of them becoming distressed. People were consulted about their support, were helped to maintain family contacts and were supported to celebrate their diversity. There was a system for handling and resolving complaints.

People had been consulted about the development of the service and quality checks had been completed. The service was run in an open and inclusive way and people had benefited from staff receiving good practice guidance.

28 January 2014

During a routine inspection

On the day we visited Genesis Residential Home there were seven people living there. We spoke with four people who lived at the home, the manager and a member of staff. We also spoke with two relatives of people who live at the home.

The home provides care and support for people with mental health needs.

People spoke positively about their experience of living at the home. One person told us, 'I like it here. I get on well with others. Nice staff, look after me well.'

We saw that the home planned the services provided to meet individuals' needs and that staff were available to help people when they needed it. Another person told us, 'If I have a problem I go to the manager, he sees everything is sorted out. It's a great place to live.' A relative of someone who lived at the home said, 'I've been impressed with the home, my brother is well supported and they keep us up to date.'

We observed that home provided balanced and plentiful food and drink to people living at the home and menus showed a varied and nutritional diet. One person said, 'I have a choice of dinner and pudding.'

During a check to make sure that the improvements required had been made

We visited Genesis Residential Home on 24 July 2012. We identified concerns around the completeness of information recorded in people's care records.

We did not speak to people about this outcome as we did not visit the home to carry out this review. We used the information that the provider had sent us since we last visited the home.

People's records were a complete and accurate representation of the care they received.

24 July 2012

During a routine inspection

On the day we visited Genesis Residential Home there were eight people living there. We spoke with five people who lived at the home, the manager and a member of staff. The home cares for people with mental health disorders.

People told us they liked living at Genesis Residential home. They said they were involved in making decisions about their care. One person told us, 'We go through my care plan now and again.'

We saw people had their needs met and treatment was planned to ensure people's safety.

People told us the staff were kind. They said they could raise any concerns about their care with the staff. One person said, 'If I'm not happy I would talk to the manager or my key worker.'