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Archived: Nelson Mandela House

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Inspection report

Date of Inspection: 7 January 2014
Date of Publication: 13 March 2014
Inspection Report published 13 March 2014 PDF | 82.91 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 7 January 2014, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People were cared for by staff who were not supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

Staff did not receive appropriate professional development. We spoke to the manager who told us that there was a supervision system in place to support staff. Staff we spoke with confirmed they were able to get supervision, but this was not always regular. We looked at three staff files and found that one person had not had supervision since April 2012 and another since April 2013. One staff member said, "I don't get supervision regularly". The provider may wish to note that staff support through supervision was not being provided consistently as per the provider's procedures to ensure staff were supporting people appropriately.

We found that there was a system in place so staff were able to access training. Staff we spoke with confirmed they were able to access training. For example, manual handling and infection control. Records showed that some staff had not had any updated training since 2010. This meant that staff would have limited knowledge which would not be up to date to be able to support people appropriately.

We found that the provider had a process in place to review the development and performance of staff on a yearly basis. One member of staff we spoke with said, “I have only had one supervision session in the last 12 months and I have never had a meeting to review my development or performance”. Records we saw for the member of staff confirmed this and showed a trend of in consistency around staff development reviews. This was raised with the manager, who confirmed the development reviews were not all completed, but action would be taken to ensure all staff had a review completed.

People we spoke with told us that staff were “caring” and “kind”. One person said, “Staff are very friendly and they do take care of me”.