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Archived: Nelson Mandela House

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Inspection report

Date of Inspection: 7 January 2014
Date of Publication: 13 March 2014
Inspection Report published 13 March 2014 PDF | 82.91 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 7 January 2014, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

Records showed that the provider had a safeguarding policy and log in place to ensure any concerns identified were managed appropriately. We discussed with the provider a safeguarding alert that had been raised with the local authority safeguarding team. The provider confirmed the alert had been investigated and the outcome was unsubstantiated. This was confirmed with the local authority safeguarding team.

Records showed that staff had received safeguarding training, but the records were not clear as to the specific content of the training and whether it covered the Mental Capacity Act (MCA) or the Deprivation of Liberty Safeguards (DoLS). Staff we spoke with had limited understanding of the MCA or DoLS and told us they had not received specific training in this area. One member of staff we spoke with was able to explain DoLS, but told us they had not received any training. On the day of our inspection there was no one living in the home who lacked capacity. However, if people were to need support in this area staff would not have the knowledge and skills required to support them. The provider may wish to note that in order to keep people safe staff need to know when and how to act in people’s best interest if the situation arose.

People we spoke with told us they felt safe with the care and support given by staff in the home. One relative we spoke with said, “I do feel X is safe and X is sleeping much better since moving into the home”.

We found that people’s money records we checked were being managed appropriately and receipts for transactions were kept. This meant that people could be confident that their finances were being managed safely.