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Archived: Nelson Mandela House

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Inspection report

Date of Inspection: 7 August 2014
Date of Publication: 4 September 2014
Inspection Report published 04 September 2014 PDF | 84.17 KB

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 7 August 2014, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

Reasons for our judgement

There were effective recruitment and selection processes in place. We saw valid Disclosure and Barring Service (DBS) checks (previously CRB check) had been obtained. Staff records also contained a copy of an application form and references.

Appropriate checks were undertaken before staff began work. This ensured that staff employed were of good character and had the knowledge, skills and experience to meet the assessed needs of the people who used the service.

Systems were in place for the induction of new staff. Staff would also shadow an experienced member of staff until they were competent to work alone. Staff were issued with a copy of the codes of practice when they started. This was confirmed by people we spoke with. This meant that people received care and treatment from staff who had the skills and knowledge to meet their needs.

Staff had regular supervision (this is a process that enables staff and their manager to discuss any issues). This was confirmed by the staff we spoke with and personnel records we looked at. This meant that new and current staff were supported to ensure they could meet people's needs.

We saw a training matrix that showed training that had been completed and any that was outstanding. The registered manager told us that all staff had recently completed refresher training in infection control. We saw that some staff had received refresher training in safeguarding and the remainder of the staff were due to complete this. The registered manager showed us new training material for Mental Capacity Act and Deprivation of Liberty Safeguarding training. There were plans for all care staff to complete this following the safeguarding training. Staff we spoke with told us that the training opportunities were not as good as they used to be. We discussed this with the registered manager who told us they had a new system for requesting training and senior staff were currently familiarising themselves with the system. This meant staff had the skills and knowledge to meet people’s needs.