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Archived: Nelson Mandela House

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Inspection report

Date of Inspection: 24 October 2011
Date of Publication: 20 December 2011
Inspection Report published 20 December 2011 PDF | 53.36 KB

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 24/10/2011, observed how people were being cared for, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

People are supported by sufficient staff who work together to meet their needs and who have the skills and knowledge to do so.

User experience

We heard staff speaking respectfully with people and saw them supporting each person with what they wanted or were able to do. Some staff had worked at the home for a number of years. This provided stability for people who use the service on a regular basis. People who were able to give their views to us, considered there to be enough staff at different times of the day and night to meet their needs and those of other people. They also told us that they thought staff had the relevant skills to support and care for them.

Other evidence

We spoke with four care staff and the manager during our inspection. They all considered there to be sufficient staff on duty to meet the assessed needs of the current people living at the home. Staff told us they have enough time to undertake care and support tasks with people and ensure their safety is not compromised.

Staff described some of the training they had undertaken and they told us they thought training opportunities were good. We looked at a training planner which showed that staff had received recent training in safe working practices, infection control and nutrition.