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Inspection report

Date of Inspection: 14 February 2012
Date of Publication: 27 March 2012
Inspection Report published 27 March 2012 PDF | 52.38 KB

Overview

Inspection carried out on 14 February 2012

During a routine inspection

When we arrived at the home we were pleased to be greeted at the front door by a resident. The resident showed us where to sign in and introduced us to the manager. We told the resident about our inspection and he said, ‘’You will not find any problems here!’’

Throughout our visit we saw residents moving freely around the home and coming and going. One resident told us he was on his way out to meet a friend, he said that this was something he liked to do regularly.

We found the atmosphere of the home was very relaxed and homely and residents appeared to be content and comfortable. We spoke to a number of residents during our visit and received some extremely positive feedback about the service provided at Tudor Bank. People expressed satisfaction with all aspects of life at the home and were happy with the standard of care they received. Comments included;

‘’They (the staff) are always good to me.’’

‘’We are lucky here – everyone is really nice.’’

‘’The carers are ever so good. They bring me a nice cup of tea to cheer me up.’’

‘’I like the food we have some nice things.’’

‘’We have a lot of activities – they are all on the board so we know what’s happening.’’

‘’The cleaners keep it nice, it’s always nice and tidy.’’

We were also fortunate enough to speak to some visiting relatives during our inspection. Again, we received some very positive feedback and relatives expressed satisfaction with all aspects of their loved ones’ care. One relative commented ‘’They cannot do enough for you here – and there is always someone to speak with if you have any concerns.’’

Another relative told us he was delighted with his loved one’s care. He told us that his relative was very settled and content at the home. He went on to explain that the home had supported her to reduce her medication and that she had benefited from this greatly. ‘’She seems so much brighter now, but really calm as well,’’ he said.